Updated on a Quarterly Basis
What’s On My Mind
I wanted to congratulate all of you for helping make 2015 a great year. As I have said before and will continue to say; each of you working together and individually determines just how profitable we can be. Oh, I know that Sales lands the accounts, but it is each of you doing your job well that will determine whether we keep the account or lose it. We have been fortunate in that the average length of time that our top accounts have been with us is 10-12 years. That is an impressive number, but we have some accounts that actually go back to over 30 years with the sales person who kept them through two changes of ownership at MCS, the previous company, and Cornerstone. That is customer loyalty, but it has to be more than that. No one is loyal when the job isn’t getting done and shipments aren’t in the stores where the product can be sold. They’re loyal because we move their freight on time; from pick up to delivery we are right there watching over all aspects and ready to jump in if there is a problem. That generates repeat business.
I realize that the news is certainly spreading doom and gloom for this year, but Tim, Pat and I talk to a lot of people, including economists, leading investment companies, and most of our contacts seem to feel that this is not a long term situation. The consensus has been no more than the next two quarters being sluggish, but they all see an upturn in the second part of the year and have high hopes for 2017. Of course some of you feel like we can put those projections right up there with the weatherman, but I lean towards what they are saying. Regardless, it is our customers that will determine how good a year we have.
Changing course, most of you know that we support various charities, and will continue to do so. However, there is one charity that has been on my mind for some time. I have started to support them, but I would like to see as many of you as possible support it as well. That charity is the Wounded Warrior Project. On one hand I find it criminal that a charity has to even exist that supports the many horribly injured service men and woman who were put in harm’s way by our government. Yet when they come home, some burned, some with less limbs than before, our government basically does the same thing they have done for years, send them to an.already overcrowded VA hospital. That is where the Wounded Warrior Project comes in. You can see what all they do for our wounded service people by clicking on the following link; www.woundedwarriorproject.org. There you can find what programs they offer, how you can donate, and for some of you, how you can actually be a part of actively helping the wounded by volunteering your services to one of their locations. Let’s help those who have kept us safe at great cost to themselves.
On a lighter note, the great storm that was to hit us here in Memphis, where we closed all schools, the super markets had their shelves cleaned out, gas stations had a run on gas, and people were preparing for the worst; well, we got less than an inch, no ice and the temperature is above 32 so it won’t last long anyway. Now that is in no way meant to denigrate our friends further North and East who are really getting a snow storm. A foot or more is real snow, and does hamper everything so I’m just glad that is not what we are seeing here.
Thanks for being Cornerstone, and thanks for helping make 2015 a great year. Here’s to a good 2016 and even better 2017.