Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Sunrise, Fl / Greater Ft. Lauderdale Area 

Job Summary 

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Identify opportunities to further penetrate accounts by selling a large service portfolio.
3. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
4. Prepare pricing options and receive support from the account leadership team.
5. Identify issues, seek input from others to determine best course of action and implement solutions.
6. Identify and sell both transactional and contractual pricing models.
7. Work regularly with pricing and operations departments.
8. Manage customer expectations through the creation and utilization of account metrics. 
9. Promote and display Cornerstone’s Core Values.
10. Regular and reliable attendance expected.
11. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Transportation Representative

Classification: Non-Exempt

Reports To: Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Alpharetta, GA 

Job Summary

The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Follow up on load statuses and assure deliveries are made. 
2. Evaluate and provide shipping instructions to the service provider. 
3. Review documents submitted by carriers to assure accuracy, detail, and completeness.
4. Release load for billing when the load has been delivered and all information is accurate. 
5. Manage, service, and grow current customer/carrier relationships.
6. Ensure compliance with all SOPs and daily adherence to requirements.
7. Execute negotiations with customers and carriers through prospecting, cold calling, qualifying and closing business.
8. Source carrier capacity as needed to cover customer freight.
9. Understand market trends and seasonality of capacity.
10. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
11. Understand the customer’s shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
12. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
13. Convert new carrier relationships into repeat business.
14. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business.
15. Prospect customers, source carriers, negotiate rates, problem solves, and manage problems.
16. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine the best course of action and implement solutions.
17. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
18. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
19. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied.
20. Regular and reliable attendance expected.
21. Other work-related duties as assigned by the supervisor/manager.

Minimum Knowledge, Abilities, and Skills Required

1. Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred.
2. Minimum 3-5 year(s) of related work experience.
3. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
4. Problem solver; critical thinker.
   5. Effective oral and written communication skills.
   6. Excellent customer service and interpersonal skills.
   7. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
   8. Demonstrated analytical skills and problem solving skills.
   9. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner. 10. Able to work in a team environment, while also delivering independent results.
   11. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
   12. Proficient in Microsoft Office Suite

Position Title: Account Coordinator (CSR and Dispatch)

Classification: Non-Exempt

Reports To: Branch Manager

Department: Intermodal Operations

Location: Burr Ridge, IL

Job Summary 

The Account Coordinator supporting the Intermodal Operations department represents the core of our Company’s operation as they are responsible for coordinating daily freight load movements on a national scale while maintaining customer satisfaction in an extremely high-pressure, time-sensitive atmosphere. They are motivated, self-starters able to manage multiple projects at once within a fast-paced environment. The below is intended to describe the general content of and requirements for the performance of each role and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities 

1. Determine and secure most profitable equipment type
2. Schedule pick up appointments per the customer’s requirements
3. Dispatch origin carrier – confirm the dispatch order was received by the origin carrier
4. Professional communication with carriers, customers, and railroads
5. Conduct equipment pool management, reconciliation, and reporting – whether loaded or unloaded
6. Submit rail billing to the respective railroads and equipment providers.
7. Obtain In-and-Out times from origin carriers
8. Ensure loaded containers go into the railroad as scheduled
9. Process accessorial charges incurred at origin and or at destination
10. Audit and maintain work orders
11. Release invoices
12. Run various reports that will assist in properly managing customer orders
13. Back Up for other dispatcher team members and/or team leader, as needed
14. Provide in-depth daily tracing of loads
15. Schedule delivery appointments per customer’s requirements
16. Dispatch destination carrier
17. Ensure termination of empty equipment in a timely manner
18. Live unload In-and-Out times
19. Back up for other customer service team members and/or team leader, as needed
20. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
21. Regular and reliable attendance expected
22. Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required  

1. Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred
2. 3-5+ years of related work experience within the Transportation or Third Party Logistics (3PL) industry highly preferred, but not required
3. Cost management experience preferred, but not required
4. Excellent oral and written communication skills
5. Excellent customer service and interpersonal skills
6. Possess a strong sense of urgency and time management skills
7. Ability to work well under time-sensitive, high-pressure, stressful situations
8. High level of attention to detail required
9. Strong negotiating skills
10. Able to manage multiple projects simultaneously
11. Comfortable and able to work within Windows Operating System
12. Proficient in Microsoft Office Suite, primarily Outlook mail

Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Leawood, KS

Job Summary 

The Surface Transportation/Transactional Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Inside/Outside Sales (90/10) professional. The ideal candidate for this position will have 2 or more years of sales experience working for a 3PL logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. 

Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Cold Call and sell into customer pipeline
3. Meet and exceed progressive sale goals
4. Identify opportunities to further penetrate accounts by selling a large service portfolio.
5. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
6. Prepare pricing options and receive support from the account leadership team.
7. Identify issues, seek input from others to determine best course of action and implement solutions.
8. Identify and sell both transactional and contractual pricing models.
9. Work regularly with pricing and operations departments.
10. Manage customer expectations through the creation and utilization of account metrics.
11. Promote and display Cornerstone’s Core Values.
12. Regular and reliable attendance expected.
13. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required  

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 2+ years of Freight Brokerage sales experience, or working for a 3PL logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish preferred, but not required
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Sales Associate, Truck Brokerage

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Canfield, OH

Job Summary

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload and LTL knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation.  The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Develop and maintain pipeline of potential customers through lead generation.
3. Cold call and sell into customer pipeline.
4. Meet and exceed progressive sales goals.
5. Identify opportunities to further penetrate accounts by selling a large service portfolio.
6. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
7. Prepare pricing options and receive support from the account leadership team.
8. Identify issues, seek input from others to determine best course of action and implement solutions.
9. Identify and sell both transactional and contractual pricing models.
10. Work regularly with pricing and operations departments.
11. Manage customer expectations through the creation and utilization of account metrics. 
12. Promote and display Cornerstone’s Core Values.
13. Regular and reliable attendance expected.
14. Other work-related duties as assigned by supervisor/manager. 

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Account Coordinator (Customer Service and Dispatch)

Classification: Non-Exempt

Reports To: Operations Manager

Department: Intermodal Operations

Location: La Porte, TX

Job Summary

The Account Coordinator, supporting the Intermodal Operations department, represents the core of our Company operations as they are responsible for coordinating daily freight load movements on a national scale while maintaining customer satisfaction in an extremely high-pressure, time-sensitive manner. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Primary Duties and Responsibilities

1. Determine and secure most profitable equipment type
2. Schedule pick up appointments per customers’ requirements
3. Dispatch origin carrier
4. Communicate with carriers, customers, and railroads
5. Conduct pool Management, reconciliation, and reporting
6. Equipment order and management, as needed
7. Ensure loads go into the railroad as scheduled
8. Obtain load information, including in/out times, pieces, weight and seal from origin carriers
9. Run “No CLM” report
10. Back-Up for other dispatcher team members and/or team leader as needed
11. Provide in-depth daily tracing of loads
12. Schedule delivery appointments per customer’s requirements
13. Dispatch destination carrier
14. Communicate with carriers, customers, and railroads
15. Ensure termination of empty equipment in a timely manner
16. Live unload In-and-Out times
17. Back up for other customer service team members and/or team leader, as needed
18. Provide after-hours support on a rotating schedule within the office
19. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
20. Regular and reliable attendance expected
21. Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required

1. Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred, but not required
2. 3-5+ years of related work experience preferred, but not required
3. Cost management experience preferred, but not required
4. Effective oral and written communication skills
5. Excellent customer service and interpersonal skills
6. Possess a strong sense of urgency
7. Strong negotiating skills
8. Able to manage multiple projects simultaneously
9. Proficient in Microsoft Office Suite
10. Transportation or logistics industry experience preferred, but not required

Position Title: Account Coordinator

Classification: Non-Exempt

Reports To: General Manager

Department: Surface Transportation / Transactional Truck Brokerage

Location: Portsmouth, VA

Job Summary

The Account Coordinator represents the core of our company’s operation as they are responsible for coordinating daily freight load movements on a national scale.  The Account Coordinator will deliver customer satisfaction in a high pressure, time-sensitive atmosphere. The Account Coordinator will provide both customer service, dispatching services, and/or pricing analysis as directed. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities Dispatch

1. Interact with the customer receiving load tender, finding and assigning the carrier to the customer in a timely, efficient manner
2. Determine and secure the most profitable equipment type
3. Schedule pickup and delivery appointments per customers’ requirements
4. Confirm and book carrier equipment
5. Communicate with carriers and customers, both internal and external
6. Manage and document customer and carrier assessorial costs
7. Ensure and track the performance of carriers
8. Become proficient in Hazardous Materials safety procedures, and all pertinent DOT regulations
9. Communicate effectively with carriers, customers, and co-workers
10. Go beyond customer expectations and provide exceptional service to customer requests
11. Communicate problems, solutions, and concerns to customers quickly and professionally
12. Trace bookings, containers, seal records through steamship web portals
13. Assist with dispatch functions as needed
14. Monitor motor carrier web portals for load status while in transit
15. Meticulous and clear record keeping of pertinent transportation events
16. Monitor and update customer web portals for load tenders and reporting
17. Timely and accurately maintain customer-specific reporting
18. Process freight forwarder documents, such as Release orders, Packing lists, DO’s, etc.
19. Meet all rate request deadlines as selected at the time of entry
20. Utilize Company’s proprietary Pricing system to evaluate and complete rate transactions
21. Analyze rate options submitted and initiate rate requests
22. Must be able to problem-solve while able to manage multiple projects simultaneously
23. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
24. Other work-related duties as assigned by the general manager or team leader.

Minimum Knowledge, Abilities and Skills Required

1. Preferred Associates Degree in Business, Transportation, Logistics or related field preferred
2. 2-3+ years of related work experience preferred, but not required
3. Experience working with the Ports, Freight Forwarders, or Customs brokers a plus.
4. Cost management experience preferred, but not required
5. Effective oral and written communication skills
6. Excellent customer service and interpersonal skills
7. Possess a strong sense of urgency
8. Team Player with the ability to also work independently
9. Strong negotiating skills
10. Able to manage multiple projects simultaneously
11. Proficient in Microsoft Office Suite