Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Sunrise, Fl / Greater Ft. Lauderdale Area 

Job Summary 

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Identify opportunities to further penetrate accounts by selling a large service portfolio.
3. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
4. Prepare pricing options and receive support from the account leadership team.
5. Identify issues, seek input from others to determine best course of action and implement solutions.
6. Identify and sell both transactional and contractual pricing models.
7. Work regularly with pricing and operations departments.
8. Manage customer expectations through the creation and utilization of account metrics. 
9. Promote and display Cornerstone’s Core Values.
10. Regular and reliable attendance expected.
11. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Freight Brokerage

Location: Alpharetta, GA

Job Summary 

The Sales Executive will serve as an integral piece of Cornerstone’s brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Truckload – Dry and Refrigerated, Flatbed/Specialized, LTL, Drayage, Expedited, and/or Intermodal knowledge. This role would be a combination of an Inside/Outside Sales (80/20) professional. The ideal candidate for this position will have 5 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market (includes both commercial and government markets) and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Identify opportunities to further penetrate accounts by selling a large service portfolio.
3. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
4. Prepare pricing options and receive support from the account leadership team.
5. Identify issues, seek input from others to determine best course of action and implement solutions.
6. Identify and sell both transactional and contractual pricing models.
7. Work regularly with pricing and operations departments.
8. Manage customer expectations through the creation and utilization of account metrics. 
9. Promote and display Cornerstone’s Core Values.
10. Regular and reliable attendance expected.
11. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree in Business, Transportation, Logistics or related field experience preferred
2. 5+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
3. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
4. Strong negotiation skills (Carrier, Customer and Margin Integrity)
5. Ability to work independently and as a team
6. Effective oral and written communication skills in both English and Spanish
7. Excellent customer service and interpersonal skills
8. Possess a strong sense of urgency and time management
9. Proficient in Microsoft Office Suite

Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Leawood, KS

Job Summary 

The Surface Transportation/Transactional Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Inside/Outside Sales (90/10) professional. The ideal candidate for this position will have 2 or more years of sales experience working for a 3PL logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. 

Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Cold Call and sell into customer pipeline
3. Meet and exceed progressive sale goals
4. Identify opportunities to further penetrate accounts by selling a large service portfolio.
5. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
6. Prepare pricing options and receive support from the account leadership team.
7. Identify issues, seek input from others to determine best course of action and implement solutions.
8. Identify and sell both transactional and contractual pricing models.
9. Work regularly with pricing and operations departments.
10. Manage customer expectations through the creation and utilization of account metrics.
11. Promote and display Cornerstone’s Core Values.
12. Regular and reliable attendance expected.
13. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required  

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 2+ years of Freight Brokerage sales experience, or working for a 3PL logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish preferred, but not required
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Sales Associate, Truck Brokerage

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Canfield, OH

Job Summary

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload and LTL knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation.  The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Develop and maintain pipeline of potential customers through lead generation.
3. Cold call and sell into customer pipeline.
4. Meet and exceed progressive sales goals.
5. Identify opportunities to further penetrate accounts by selling a large service portfolio.
6. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
7. Prepare pricing options and receive support from the account leadership team.
8. Identify issues, seek input from others to determine best course of action and implement solutions.
9. Identify and sell both transactional and contractual pricing models.
10. Work regularly with pricing and operations departments.
11. Manage customer expectations through the creation and utilization of account metrics. 
12. Promote and display Cornerstone’s Core Values.
13. Regular and reliable attendance expected.
14. Other work-related duties as assigned by supervisor/manager. 

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Collections Support Representative

Classification: Non-Exempt

Reports To: Chamberly Tran, Credit and Collections Manager

Department: Credit and Collections

Location: Memphis, TN

Job Summary

The Collections Support Representative is responsible for two primary tasks in support of Accounts Receivable Representatives – managing interactions with customers’ third-party billing and payment parties, and ensuring accurate billing by maintaining outstanding AR which has not been billed due to missing billing requirements, including customer approval requests, document requirements, and interactions with customer transportation management systems. This role requires the Collections Support Representative to manage a fluid workload, identify problem areas through knowledge of internal and external systems and processes, and to work well with teammates to escalate and solve potential collections issues preemptively. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements..

Primary Duties and Responsibilities

1. Evaluate outstanding invoices in customer’s third-party portals to identify potential arising collections issues
2. Develop basic technical knowledge of customer systems in order to identify problem areas
3. Work with carriers to secure customer required documentation and improve billing cycle
4. Work with Accounts Payable and Vendors administrators to address billing delays caused by carrier partners
5. Maintain document interchange within customers’ systems
6. Request and follow up on required approval requests prior to billing charges
7. Work with assigned AR Representatives on accounts to resolve outstanding issues and develop preventative SOPs
8. Follow standard operating procedures to satisfaction
9. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
10. Regular and reliable attendance expected
11. Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required

1. Minimum High School Diploma, Associates or Bachelor’s Degree preferred
2. 1-3+ years of related work experience in Accounting or Transportation is preferred, but not required
3. Must be detail-oriented, quick to learn, and able to multi-task
4. Effective oral and written communication skills
5. Excellent customer service and interpersonal skills
6. Possess a strong sense of urgency
7. Proficient in Microsoft Office Suite

Position Title: Business Intelligence (BI) Analyst

Classification: Non-Exempt

Reports To: Clyde Gorman, IT Development Manager

Department: IT

Location: Memphis, TN HQ

Job Summary

The Business Intelligence (BI) Analyst will gather data requirements and cleanse data for the purpose of publishing reports and dashboards that allow leadership to make key, informed decisions. This involves working with multiple departments to gather requirements, set expectations, and deliver results. Compile, translate and implement business requirements using interviews, document analysis, storyboards, use cases, business process descriptions, and scenarios. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Liaison between the end users and the software development teams to translate requirements and build the mappings between the source data and the BI data warehouse.
2. Ensure that data is well formatted, easy to understand and accessible to authorized users.
3. Request modifications/additions to database systems that match the requirements of a specific business model needs to development team.
4. Create data views as needed to support the data model and end user understanding.
5. Review data and documentation to determine locations and business requirements for storing source data.
6. Mine data from source(s) and reorganize data into formats that can be easily read, understood and consumed by stakeholders.
7. Use statistical tools to interpret data sets.
8. Help establish KPIs to measure the effectiveness of business decisions.
9. Prepare reports and dashboards to communicate trends, patterns, and predictions using relevant data.
10. Assist or train certain users in application tools and dashboard or report creation.
11. Work with team on data and application migration, integration, and implementation.
12. Collaborate with users, project managers and leadership to identify opportunities for process improvements, recommend modifications to the team.
13. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
14. Regular and reliable attendance expected.
15. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. BS, BA degree in MIS, Computer Science or related field or experience.
2. At least 2 years’ experience in data storage and analysis of relational databases.
3. Prior experience in business intelligence and data visualization tools such as Tableau, Microstrategy, DOMO, Power BI, or other BI tools.
4. Programming experience; SQL, DB2, MySQL, PHP, C#
5. Relational database proficiency and expertise in data gathering, cleansing and transforming techniques.
6. Reporting and data visualization skills using Tableau or other software.
7. Experience developing logical data models within a data warehouse.
8. Experience in database concepts and database implementations and design patterns.
9. Experience developing ETL processes.
10. Working knowledge of data gathering, cleaning and transforming techniques.
11. Proven ability to work with users to define requirements and business issues.
12. Ability to translate problems clearly and in nontechnical terms.
13. Excellent analytic and troubleshooting skills.
14. Proficient in Microsoft Excel.
15. Effective written and oral communication skills.
16. Transportation or logistics industry experience preferred, but not required.

Position Title: Account Coordinator

Classification: Non-Exempt

Reports To: General Manager

Department: Surface Transportation / Transactional Truck Brokerage

Location: Portsmouth, VA

Job Summary

The Account Coordinator represents the core of our company’s operation as they are responsible for coordinating daily freight load movements on a national scale.  The Account Coordinator will deliver customer satisfaction in a high pressure, time sensitive atmosphere. The Account Coordinator will provide both customer service, dispatching services, and/or pricing analysis as directed. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Interact with the customer receiving load tender, finding and assigning the carrier to the customer in a timely, efficient manner
2. Determine and secure most profitable equipment type
3. Schedule pickup and delivery appointments per customers’ requirements
4. Confirm and book carrier equipment
5. Communicate with carriers and customers, both internal and external
6. Manage and document customer and carrier assessorial costs
7. Ensure and track performance of carriers
8. Become proficient in Hazardous Materials safety procedures, and all pertinent DOT regulations
9. Communicate effectively with carriers, customers, and co-workers
10. Go beyond customer expectations and provide exceptional service to customer requests
11. Communicate problems, solutions, and concerns to customers quickly and professionally
12. Trace bookings, containers, seal records through steamship web portals
13. Assist with dispatch functions as needed
14. Monitor motor carrier web portals for load status while in transit
15. Meticulous and clear record keeping of pertinent transportation events
16. Monitor and update customer web portals for load tenders and reporting
17. Timely and accurately maintain customer specific reporting
18. Process freight forwarder documents, such as: Release orders, Packing lists, DO’s, etc.
19. Meet all rate request deadlines as selected at time of entry
20. Utilize Company’s proprietary Pricing system to evaluate and complete rate transactions
21. Analyze rate options submitted and initiate rate requests
22. Must be able to problem solve while able to manage multiple projects simultaneously
23. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
24. Other work-related duties as assigned by the general manager or team leader.

Minimum Knowledge, Abilities and Skills Required

1. Preferred Associates Degree in Business, Transportation, Logistics or related field preferred
2. 2-3+ years of related work experience preferred, but not required
3. Experience working with the Ports, Freight Forwarders or Customs brokers a plus.
4. Cost management experience preferred, but not required
5. Effective oral and written communication skills
6. Excellent customer service and interpersonal skills
7. Possess a strong sense of urgency
8. Team Player with ability to also work independently
9. Strong negotiating skills
10. Able to manage multiple projects simultaneously
11. Proficient in Microsoft Office Suite

Position Title: Account Coordinator, Intermodal (Rail) Operations

Classification: Non-Exempt

Reports To: Intermodal Manager

Department: Intermodal Operations

Location: Portsmouth, VA

Job Summary

The Account Coordinator for the Intermodal division supports the Company’s Rail business function responsible for the day to day management of carrier/mode selections for client shipments. The Account Coordinator for this group will provide both customer service, dispatching services, and/or pricing analysis as directed.  This group provides a more contractual, set-pricing negotiation approach with freight carriers.  The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Interact with the customer receiving load tender, finding and assigning the carrier to the customer in a timely, efficient manner
2. Determine and secure most profitable equipment type
3. Schedule pickup and delivery appointments per customers’ requirements
4. Confirm and book carrier equipment
5. Communicate with carriers and customers, both internal and external
6. Manage and document customer and carrier assessorial costs
7. Ensure and track performance of carriers
8. Become proficient in Hazardous Materials safety procedures
9. Communicate effectively with carriers, customers, and co-workers
10. Go beyond customer expectations and provide exceptional service to customer requests
11. Communicate problems, solutions, and concerns to customers quickly and professionally
12. Trace bookings, containers, seal records through various railroad sites
13. Assist with dispatch functions as needed
14. Monitor motor carrier web portals for load status while in transit
15. Meticulous and clear record keeping of pertinent transportation events
16. Monitor and update customer web portals for load tenders and reporting
17. Timely and accurately maintain customer specific reporting
18. Meet all rate request deadlines as selected at time of entry
19. Work-up costs inclusive of the rate requested and submit to person requesting
20. Utilize Company’s proprietary Pricing system to evaluate and complete rate transactions
21. Analyze rate options submitted and initiate rate requests
22. Must be able to problem solve while able to manage multiple projects simultaneously
23. Regular and reliable attendance expected
24. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
25. Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required                                                                                                                                               

1. Preferred Bachelor’s Degree in Business, Transportation, Logistics or related field preferred
2. 2-3+ years of related work experience preferred, but not required
3. Experience working with the Railroad, Ports, Freight Forwarders or Customs brokers a plus
4. Cost management experience preferred, but not required
5. Effective oral and written communication skills
6. Excellent customer service and interpersonal skills
7. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated
8. Team Player with the ability to also work independently
9. Strong negotiating skills; Problem solver; critical thinker
10. Able to manage multiple projects simultaneously
11. Strong organizational skills; Can see the big picture while managing tiny details, ensuring deadlines are met
12. Proficient in Microsoft Office Suite