Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Sunrise, Fl / Greater Ft. Lauderdale Area 

Job Summary 

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Identify opportunities to further penetrate accounts by selling a large service portfolio.
3. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
4. Prepare pricing options and receive support from the account leadership team.
5. Identify issues, seek input from others to determine best course of action and implement solutions.
6. Identify and sell both transactional and contractual pricing models.
7. Work regularly with pricing and operations departments.
8. Manage customer expectations through the creation and utilization of account metrics. 
9. Promote and display Cornerstone’s Core Values.
10. Regular and reliable attendance expected.
11. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Freight Brokerage

Location: Alpharetta, GA

Job Summary 

The Sales Executive will serve as an integral piece of Cornerstone’s brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Truckload – Dry and Refrigerated, Flatbed/Specialized, LTL, Drayage, Expedited, and/or Intermodal knowledge. This role would be a combination of an Inside/Outside Sales (80/20) professional. The ideal candidate for this position will have 5 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market (includes both commercial and government markets) and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Identify opportunities to further penetrate accounts by selling a large service portfolio.
3. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
4. Prepare pricing options and receive support from the account leadership team.
5. Identify issues, seek input from others to determine best course of action and implement solutions.
6. Identify and sell both transactional and contractual pricing models.
7. Work regularly with pricing and operations departments.
8. Manage customer expectations through the creation and utilization of account metrics. 
9. Promote and display Cornerstone’s Core Values.
10. Regular and reliable attendance expected.
11. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree in Business, Transportation, Logistics or related field experience preferred
2. 5+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
3. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
4. Strong negotiation skills (Carrier, Customer and Margin Integrity)
5. Ability to work independently and as a team
6. Effective oral and written communication skills in both English and Spanish
7. Excellent customer service and interpersonal skills
8. Possess a strong sense of urgency and time management
9. Proficient in Microsoft Office Suite

Position Title: Transportation Representative

Classification: Non-Exempt

Reports To: Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Alpharetta, GA

Job Summary 

The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general
content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

 Primary Duties and Responsibilities 

1. Follow up on load statuses and assure deliveries are made.
   2. Evaluate and provide shipping instructions to the service provider.
   3. Review documents submitted by carriers to assure accuracy, detail, and completeness.
   4. Release load for billing when the load has been delivered and all information is accurate.
   5. Manage, service, and grow current customer/carrier relationships.
   6. Ensure compliance with all SOPs and daily adherence to requirements.
   7. Execute negotiations with customers and carriers through prospecting, cold calling, qualifying and closing business.
   8. Source carrier capacity as needed to cover customer freight.
   9. Understand market trends and seasonality of capacity.
   10. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner).
   11. Understand the customer’s shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives.
   12. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain.
   13. Convert new carrier relationships into repeat business.
   14. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business.
   15. Prospect customers, source carriers, negotiate rates, problem solve, and manage problems.
   16. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions.
   17. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery.
   18. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied.
   19. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied
   20. Regular and reliable attendance expected
   21. Other work-related duties as assigned by supervisor/manager

Minimum Knowledge, Abilities and Skills Required

1. Minimum Bachelor’s Degree in Business, Transportation, Logistics or related field preferred.
   2. Minimum 3-5 year(s) of related work experience.
   3. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated.
   4. Problem solver; critical thinker.
   5. Effective oral and written communication skills.
   6. Excellent customer service and interpersonal skills.
   7. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met.
   8. Demonstrated analytical skills and problem solving skills.
   9. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner.
   10. Able to work in a team environment, while also delivering independent results.
   11. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely.
   12. Proficient in Microsoft Office Suite

Position Title: Sales Executive

Classification: Exempt

Reports To: Branch Manager

Department: Surface Transportation/Transactional Truck Brokerage

Location: Leawood, KS

Job Summary 

The Surface Transportation/Transactional Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload knowledge. This role would be a combination of an Inside/Outside Sales (90/10) professional. The ideal candidate for this position will have 2 or more years of sales experience working for a 3PL logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. 

Primary Duties and Responsibilities 

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Cold Call and sell into customer pipeline
3. Meet and exceed progressive sale goals
4. Identify opportunities to further penetrate accounts by selling a large service portfolio.
5. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
6. Prepare pricing options and receive support from the account leadership team.
7. Identify issues, seek input from others to determine best course of action and implement solutions.
8. Identify and sell both transactional and contractual pricing models.
9. Work regularly with pricing and operations departments.
10. Manage customer expectations through the creation and utilization of account metrics.
11. Promote and display Cornerstone’s Core Values.
12. Regular and reliable attendance expected.
13. Other work-related duties as assigned by supervisor/manager.

Minimum Knowledge, Abilities and Skills Required  

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 2+ years of Freight Brokerage sales experience, or working for a 3PL logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish preferred, but not required
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Sales Associate, Truck Brokerage

Classification: Exempt

Reports To: Branch Manager

Department: Truck Brokerage

Location: Canfield, OH

Job Summary

The Truck Brokerage Sales Executive will serve as an integral piece of Cornerstone’s new brokerage division. This is an ideal opportunity for candidates that have previous brokerage sales experience with strong Full Truckload and LTL knowledge. This role would be a combination of an Outside/Inside Sales (80/20) professional. The ideal candidate for this position will have 3 or more years of sales experience working for a 3PL or asset based logistics provider. This person should be highly organized and attentive to detail. The ideal candidate will understand the logistics challenges in the corresponding market and be familiar with selling in this market. The qualified candidate will be entrepreneurial and should work well outside of the traditional office structure. Candidate must be comfortable cold calling customers and have experience in customer lead generation.  The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Develop account relationships with contacts at multiple levels within customer organization via calling and face-to-face visits.
2. Develop and maintain pipeline of potential customers through lead generation.
3. Cold call and sell into customer pipeline.
4. Meet and exceed progressive sales goals.
5. Identify opportunities to further penetrate accounts by selling a large service portfolio.
6. Design solutions and help customers solve their supply challenges through face to face interaction with accounts.
7. Prepare pricing options and receive support from the account leadership team.
8. Identify issues, seek input from others to determine best course of action and implement solutions.
9. Identify and sell both transactional and contractual pricing models.
10. Work regularly with pricing and operations departments.
11. Manage customer expectations through the creation and utilization of account metrics. 
12. Promote and display Cornerstone’s Core Values.
13. Regular and reliable attendance expected.
14. Other work-related duties as assigned by supervisor/manager. 

Minimum Knowledge, Abilities and Skills Required

1. Bachelor’s Degree required
2. Bilingual English and Spanish highly preferred, but not required
3. 3+ years of Freight Brokerage sales experience, or working for a 3PL or asset based logistics provider
4. Possess an entrepreneurial attitude, competitive spirit, and leadership qualities
5. Strong negotiation skills (Carrier, Customer and Margin Integrity)
6. Ability to work independently and as a team
7. Effective oral and written communication skills in both English and Spanish
8. Excellent customer service and interpersonal skills
9. Possess a strong sense of urgency and time management
10. Proficient in Microsoft Office Suite

Position Title: Public Relations/Marketing Manager

Classification: Exempt

Reports To: President/CEO

Department: Corporate Staff

Location: Memphis, TN

Job Summary

Reporting to the President/CEO, the Public Relations/Marketing Manager will guide the strategy for all communications, branding, website, and public relations messaging and collateral to consistently articulate the organization’s direction, mission and objectives.  They will work closely with senior management as the communications partner on a variety of strategic initiatives.  They are responsible for building and maintaining a positive image for the organization.  They will coordinate internal and external communications strategy, write and disseminate publicity/marketing material, respond to inquiries from the public and media, and coordinate promotional events.  They will understand the importance of timing and setting, and ensure that information released is consistent with the strategies at large.  They are ultimately responsible for coordinating, creating and communicating in multiple arenas.

The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Commitment to, and support of, Corporate Culture.
2. Promote, uphold, support and exemplify Cornerstone’s Purpose Statement “To Provide A Better Place To Work” and Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied – We Will Continuously Seek Improvement.
3. Collaborate with management to develop and implement an effective communications strategy based on our target audience.
4. Write and edit content as requested by senior management.
5. Manage projects, research and training as requested by senior management.
6. Ensure connectivity with other business strategies in effect or to be implemented.
7. Support and communicate corporate and office policy/procedures.
8. Clearly and effectively communicate to employees, customers, vendors.
9. Project a positive company image to the public.
10. Ensure quality control of all information released.
11. Be proficient in design.
12. Build brand awareness and positioning. Monitor and maintain consistent branding with logo, font, and color guidelines and usage.
13. Manage media relations and inquiries, arrange interviews, and act as a liaison for the organization.
14. Put communications vehicles (digital and print) in place to create momentum and awareness. Manage the development, distribution, and maintenance of all collateral.  Handle timely, efficiently and professionally.
15. Create and disseminate marketing material including, but not limited to, publications, press releases, company presentations, sales folders and page inserts, brochures, sales flyers, trade show banners/displays and literature, website content, newsletters, surveys, social media content, signage, flags, maps, and promo items that communicate and promote the organization’s activities and services.
16. Create and coordinate digital and print ads and messaging for industry, trade and company venues. 
17. Manage, create and coordinate website development and maintenance – ensure new and consistent information is written, updated and posted regularly through CMS (Customer Management System) program. Respond to website inquiries and live chat.
18. Track and manage Google Analytics.
19. Manage SEO / Google Ads program.
20. Manage internet digital footprint listings such as Yelp, Google, etc.
21. Build and maintain social media presence for Cornerstone brand. Drive engagement by creating written and visual content.  Manage community by engaging influencers, and responding to questions, comments and reviews.  Develop the correct voice/style for each social media platform.
22. Build and maintain company presence emphasizing culture and branding on job sites such as Indeed and Glassdoor. Respond to company reviews. 
23. Manage and coordinate video content, including internal Vidyard video program and quarterly video messaging from President/CEO.
24. Build company photo library by taking, posting, distributing and saving photos from events and activities. Remain consistent with corporate culture and branding guidelines.
25. Create content and manage “on-hold” message recordings for company phone system. Seasonal and general messaging.
26. Manage Zoom Conference program.
27. Manage and coordinate audio/visual needs for annual sales meeting. Act as liaison with key note speakers.  Coordinate/assist as needed.
28. Coordinate and assist with corporate, sales, employee, seasonal and promotional events.
29. Coordinate and submit company data to all trade and news publications (on-line and print) for “top list” award consideration.
30. Order and coordinate all company and sales awards, trophies and plaques.
31. Order and manage all promos and inventory. Ensure quality control.
32. Manage and coordinate logo/decaling of railcars.
33. Coordinate company signage for all locations. Maintain branding and quality control.
34. Manage and maintain various corporate email distribution groups.
35. Regular and reliable office attendance expected
36. Perform all other work-related duties as assigned by direct report.
37. Provide mentoring, coaching, training, and continuous professional development of communications department personnel.

Minimum Knowledge, Abilities and Skills Required

1. Minimum Bachelor’s Degree in communications, public relations, marketing, journalism, advertising, business or another relevant field.
2. 7+ years of related work experience in public relations or marketing.
3. Experience in field of transportation, distribution, logistics, supply chain a plus.
4. Proficient in Microsoft Office Suite.
5. Experience with Word Press and website CMS system, Google Analytics, Google Ads and SEO.
6. Experience with Constant Contact and Illustrator a plus.
7. Ability to take knowledge, transform it into positive and useful messaging, disseminate it to the right audiences through the best distribution channels.
8. Excellent writing/editing and verbal communication skills.
9. Ability to think both creatively and strategically.
10. Clear and concise communication with team members and senior management.
11. Ability to work effectively independently or within a group.
12. Excellent time management skills and deadline-oriented.
13. Excellent organizational skills.
14. Ability to multitask and prioritize.
15. Ability to be flexible, versatile, adapt to change.
16. Attention to detail and accuracy.
17. Excellent follow-up and reporting skills.
18. Relationship builder.
19. Strong team concept.
20. Excellent listening skills.
21. Commitment to customer satisfaction.

Position Title: Account Coordinator

Classification: Non-Exempt

Reports To: General Manager

Department: Surface Transportation / Transactional Truck Brokerage

Location: Portsmouth, VA

Job Summary

The Account Coordinator represents the core of our company’s operation as they are responsible for coordinating daily freight load movements on a national scale.  The Account Coordinator will deliver customer satisfaction in a high pressure, time sensitive atmosphere. The Account Coordinator will provide both customer service, dispatching services, and/or pricing analysis as directed. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Primary Duties and Responsibilities

1. Interact with the customer receiving load tender, finding and assigning the carrier to the customer in a timely, efficient manner
2. Determine and secure most profitable equipment type
3. Schedule pickup and delivery appointments per customers’ requirements
4. Confirm and book carrier equipment
5. Communicate with carriers and customers, both internal and external
6. Manage and document customer and carrier assessorial costs
7. Ensure and track performance of carriers
8. Become proficient in Hazardous Materials safety procedures, and all pertinent DOT regulations
9. Communicate effectively with carriers, customers, and co-workers
10. Go beyond customer expectations and provide exceptional service to customer requests
11. Communicate problems, solutions, and concerns to customers quickly and professionally
12. Trace bookings, containers, seal records through steamship web portals
13. Assist with dispatch functions as needed
14. Monitor motor carrier web portals for load status while in transit
15. Meticulous and clear record keeping of pertinent transportation events
16. Monitor and update customer web portals for load tenders and reporting
17. Timely and accurately maintain customer specific reporting
18. Process freight forwarder documents, such as: Release orders, Packing lists, DO’s, etc.
19. Meet all rate request deadlines as selected at time of entry
20. Utilize Company’s proprietary Pricing system to evaluate and complete rate transactions
21. Analyze rate options submitted and initiate rate requests
22. Must be able to problem solve while able to manage multiple projects simultaneously
23. Promote and display Cornerstone’s Core Values: Integrity, Honesty, Respect, Loyalty, and Never Satisfied
24. Other work-related duties as assigned by the general manager or team leader.

Minimum Knowledge, Abilities and Skills Required

1. Preferred Associates Degree in Business, Transportation, Logistics or related field preferred
2. 2-3+ years of related work experience preferred, but not required
3. Experience working with the Ports, Freight Forwarders or Customs brokers a plus.
4. Cost management experience preferred, but not required
5. Effective oral and written communication skills
6. Excellent customer service and interpersonal skills
7. Possess a strong sense of urgency
8. Team Player with ability to also work independently
9. Strong negotiating skills
10. Able to manage multiple projects simultaneously
11. Proficient in Microsoft Office Suite